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Dreamfox MediaDreamfox Media
      • Troubleshooting: No Payment Gateways Showing at Checkout
      • Troubleshooting: All Gateways Still Showing After Setting Rules
      • Troubleshooting: Plugin Conflicts with Other WooCommerce Extensions
      • Troubleshooting: Quick Edit Not Saving Gateway Assignments
      • Understanding Support: Free vs. Premium
    • Automatic Installation
    • Using with my Wordpress theme
    • Can I use this plugin with my existing Wordpress theme?
    • The plugin is not working
    • How to work with payment gateways per category
    • Payment Options Not Visible in Sidebar
    • Where can DFM Gateway plugin for WooCommerce be used for?
    • Where can I set different payments methods?
    • Automatic Installation free DFM Payment plugin for WooCommerce
    • Manual Installation Method 1 DFM Payment Gateway plugin for WooCommerce
    • Manual Installation Method 2 DFM Payment Gateway plugin for WooCommerce
    • How to Use the Tag Option
  1. Home
  3. WooCommerce Plugins
  5. Payment gateway per product
  7. Troubleshooting

Understanding Support: Free vs. Premium

Learn what support is included with your license and how to get the fastest possible response from the team.

Understanding Support: Free vs. Premium

Learn what support is included with your license and how to get the fastest possible response from the team.

Understanding Support: Free vs. Premium

Free version support

The free version of Payment Gateway Per Product (available on WordPress.org) is supported through the WordPress.org support forum on a best-effort basis. Response times are not guaranteed.

Premium support

With a premium license you get priority email support directly from the Dreamfox Media developers — the same people who wrote the plugin. There is no first-line triage team.

  • Target response time: one business day (most tickets are answered within a few hours during European working hours, CET/CEST)
  • Support includes: configuration help, bug fixes, and reasonable feature requests
  • No ticket limit for the duration of your license
  • Languages: English and Dutch

How to open a support ticket

  1. Go to dreamfoxmedia.com/support.
  2. Fill in your name, email, the plugin name (Payment Gateway Per Product for WooCommerce), your version (Free or Premium), and your license number.
  3. Add a clear subject and describe your issue step by step.

Getting a faster response

Include these details upfront to avoid back-and-forth:

  • Plugin version and whether you're on Free or Premium
  • WordPress version and WooCommerce version
  • Active theme name
  • List of other payment or checkout plugins you have active
  • Step-by-step description of what you did and what you expected
  • Screenshot or screen recording of the unexpected behavior
  • If relevant: a WordPress debug log entry for the affected request

For production outages, add "URGENT" to the subject line.

Troubleshooting: Quick Edit Not Saving Gateway Assignments

Fix issues where gateway assignments made via WooCommerce Quick Edit don't save or apply correctly.

Can I use this plugin with my existing Wordpress theme?

Find out if the DFM Shipping plugin works with your existing WordPress theme without requiring any changes or customization.

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On this page
  • Understanding Support: Free vs. Premium
  • Understanding Support: Free vs. Premium
  • Free version support
  • Premium support
  • How to open a support ticket
  • Getting a faster response