Understanding Support: Free vs. Premium

Free version support

The free version of Payment Gateway Per Product (available on WordPress.org) is supported through the WordPress.org support forum on a best-effort basis. Response times are not guaranteed.

Premium support

With a premium license you get priority email support directly from the Dreamfox Media developers — the same people who wrote the plugin. There is no first-line triage team.

• Target response time: one business day (most tickets are answered within a few hours during European working hours, CET/CEST)
• Support includes: configuration help, bug fixes, and reasonable feature requests
• No ticket limit for the duration of your license
• Languages: English and Dutch

How to open a support ticket

1. Go to dreamfoxmedia.com/support.
2. Fill in your name, email, the plugin name (Payment Gateway Per Product for WooCommerce), your version (Free or Premium), and your license number.
3. Add a clear subject and describe your issue step by step.

Getting a faster response

Include these details upfront to avoid back-and-forth:

• Plugin version and whether you're on Free or Premium
• WordPress version and WooCommerce version
• Active theme name
• List of other payment or checkout plugins you have active
• Step-by-step description of what you did and what you expected
• Screenshot or screen recording of the unexpected behavior
• If relevant: a WordPress debug log entry for the affected request

For production outages, add "URGENT" to the subject line.