📄 Troubleshooting: Plugin Not Working as Expected

If our plugin is not working as expected, we’re sorry to hear that—and we’re here to help 👍

Before contacting support, we kindly ask you to follow the steps below. This helps determine whether the issue is caused by our plugin or by a conflict with your theme or other plugins.

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🔍 Step 1: Check Your Theme

481. Switch your website to a default WordPress theme (e.g. Twenty Twenty-Four)

482. Activate the theme

483. Test the plugin again

👉 Result:

• If the plugin works: The issue is likely caused by your theme → Please contact the theme developer

• If the issue remains: Continue to Step 2

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🔌 Step 2: Check Plugin Conflicts

841. Disable all plugins except:

     • WooCommerce

     • The Dreamfox Media plugin

842. Test the plugin again

843. If it works:

     • Re-enable your other plugins one by one

     • Test after each activation

👉 Result:

• You will identify which plugin causes the conflict

• Contact the developer of that plugin for further support

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🆘 Step 3: Contact Support

If the issue still exists after completing the steps above, please contact us via our support form.

👉 https://dreamfoxmedia.com (Free Support Form)

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🔑 Important

To properly investigate the issue, we may require temporary admin access to your website.

• This allows us to check your configuration and settings

• Without access, our ability to help may be limited

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💡 Tip

Most issues are caused by:

• Theme conflicts

• Plugin conflicts

• Custom modifications

Running these steps first will often save you a lot of time (and a few headaches 😉)

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