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Dreamfox MediaDreamfox Media
    • Automatic Installation
    • Using with my Wordpress theme
    • Can I use this plugin with my existing Wordpress theme?
    • The plugin is not working
    • How to work with payment gateways per category
    • Payment Options Not Visible in Sidebar
    • Where can DFM Gateway plugin for WooCommerce be used for?
    • Where can I set different payments methods?
    • Automatic Installation free DFM Payment plugin for WooCommerce
    • Manual Installation Method 1 DFM Payment Gateway plugin for WooCommerce
    • Manual Installation Method 2 DFM Payment Gateway plugin for WooCommerce
    • How to Use the Tag Option
  1. Home
  3. WooCommerce Plugins
  5. Payment gateway per product

The plugin is not working

Troubleshoot a Dreamfox Media plugin that is not working by checking for theme and plugin conflicts before contacting support.

The plugin is not working

Troubleshoot a Dreamfox Media plugin that is not working by checking for theme and plugin conflicts before contacting support.

📄 Troubleshooting: Plugin Not Working as Expected

If our plugin is not working as expected, we’re sorry to hear that—and we’re here to help 👍

Before contacting support, we kindly ask you to follow the steps below. This helps determine whether the issue is caused by our plugin or by a conflict with your theme or other plugins.

🔍 Step 1: Check Your Theme

  1. Switch your website to a default WordPress theme (e.g. Twenty Twenty-Four)

  2. Activate the theme

  3. Test the plugin again

👉 Result:

  • If the plugin works: The issue is likely caused by your theme → Please contact the theme developer

  • If the issue remains: Continue to Step 2

🔌 Step 2: Check Plugin Conflicts

  1. Disable all plugins except:

    • WooCommerce

    • The Dreamfox Media plugin

  2. Test the plugin again

  3. If it works:

    • Re-enable your other plugins one by one

    • Test after each activation

👉 Result:

  • You will identify which plugin causes the conflict

  • Contact the developer of that plugin for further support

🆘 Step 3: Contact Support

If the issue still exists after completing the steps above, please contact us via our support form.

👉 https://dreamfoxmedia.com (Free Support Form)

🔑 Important

To properly investigate the issue, we may require temporary admin access to your website.

  • This allows us to check your configuration and settings

  • Without access, our ability to help may be limited

💡 Tip

Most issues are caused by:

  • Theme conflicts

  • Plugin conflicts

  • Custom modifications

Running these steps first will often save you a lot of time (and a few headaches 😉)

​

Can I use this plugin with my existing Wordpress theme?

Find out if the DFM Payment Gateway plugin works with your existing WordPress theme without requiring any changes or customization.

How to work with payment gateways per category

Learn how to configure WooCommerce payment gateways per product category using include and exclude rules for a clean checkout.

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On this page
  • The plugin is not working
  • 📄 Troubleshooting: Plugin Not Working as Expected
  • 🔍 Step 1: Check Your Theme
  • 👉 Result:
  • 🔌 Step 2: Check Plugin Conflicts
  • 👉 Result:
  • 🆘 Step 3: Contact Support
  • 🔑 Important
  • 💡 Tip