Refund Policy

Money Back Guarantee & Refund Policy

At Dreamfox Media, we want you to be satisfied with every product and service you purchase from us. If you have any questions, concerns, or experience any issues, please contact our support team by replying to your purchase confirmation email.

1. Refund Eligibility

Dreamfox Media offers digital products and services. Under Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, digital content supplied electronically may be exempt from the statutory right of withdrawal once delivery has begun with the customer's prior consent.

A refund may be granted only if all of the following conditions are met:

• The refund request is submitted within 72 hours of the original purchase.
• Your website meets the minimum system requirements for the purchased product.
• The essential functionality of the product does not work as advertised.
• Neither you nor Dreamfox Media support staff are able to install the product after you have provided the required FTP, database, and WordPress administrator access.
• The issue is not caused by modifications to the product, WordPress, your website, or any third-party themes, plugins, or software.

Subscription Plans and Renewals

Refunds are not available for subscription plans, recurring payments, automatic renewals, manual renewals, license renewals, or subscription extensions under any circumstances.

It is your responsibility to cancel your subscription before the next billing date if you do not wish to continue. Once a subscription renewal has been processed, the payment is final and non-refundable.

2. Processing Refund Requests

After receiving your refund request, our Support Team will review it within 24–48 hours.

Before requesting a refund, please allow our team a reasonable opportunity to resolve any technical issues. Updating your support ticket multiple times before receiving a reply may delay the response.

Refunds are limited to one approved refund per customer or legal entity and will not be granted if your account violates our Terms of Service.

2.a. Claims, Chargebacks and Disputes

If you initiate a chargeback or payment dispute without first contacting our support team, we reserve the right to suspend or terminate your license and account while the dispute is being investigated.

2.b. Customer Responsibilities

To process a refund request, you must provide:

• The name of the purchased product.
• Your order number.
• A detailed explanation of the issue.
• Any information reasonably requested by our support team to investigate the problem.

2.c. Non-Refundable Situations

Refunds will not be granted if:

• You simply decide not to use the product.
• You purchased the product for evaluation purposes.
• You changed your mind after purchase.
• The product meets the description and functions as intended.
• You purchased the wrong product by mistake.
• You lack the technical knowledge required to use the product.
• You request a refund as a gesture of goodwill only.
• The product has been removed from your account because you failed to download it after purchase.

To evaluate our products before purchasing, please use any available free version or demo.

The following purchases are strictly non-refundable:

• Subscription plans.
• Recurring subscription payments.
• Automatic or manual subscription renewals.
• License renewals.
• Subscription extensions.
• Product upgrades.
• Add-ons.
• Custom development or consulting services that have already been started or delivered.

For custom services, we are always happy to discuss any concerns and will make reasonable efforts to resolve issues to your satisfaction. Any refund for custom work remains solely at the discretion of Dreamfox Media.

2.d. Third-Party Compatibility

Dreamfox Media cannot guarantee compatibility with third-party software unless explicitly stated on the product page.

Refund requests based solely on incompatibility with third-party themes, plugins, modules, scripts, hosting environments, or external services will not be approved.

Our support team will make reasonable efforts to assist you, but we do not provide support for third-party products.

3. Refund Payments

If your refund request is approved, the refund will be issued using the original payment method. Processing typically takes 7–10 business days, depending on your payment provider.

4. Late or Missing Refunds

If you have not received your refund after the expected processing period:

1. Check your bank account.
2. Contact your credit card provider, as refunds may take time to appear.
3. Contact your bank, as additional processing time may apply.

If you have completed these steps and still have not received your refund, please contact our support team.

Thank you for choosing Dreamfox Media.